Support

Help Center

Everything you need to get started, get unstuck, and get selling. Fast answers, no runaround.

Getting Started
First listing in minutes
Plans & Billing
Plans, upgrades, cancellation
Downloads & Files
Formats, licenses, access
Studio & Generating
Tips, settings, troubleshooting
Etsy Compliance
AI rules, disclosure, what's allowed
Account & Settings
Profile, preferences, data

Getting Started

How do I create my first listing?
Sign up for a free account — no credit card needed. From the studio, pick a product category (e.g. Planners & Trackers), choose a visual style (e.g. Minimalist), and optionally add a theme keyword. Hit Generate. In minutes you'll have a print-ready design, an SEO-optimized Etsy listing title, relevant tags up to Etsy's limit, a full listing description, suggested pricing, and lifestyle mockup photos — all in one go.
Do I need design skills or AI prompting knowledge?
None. You pick a product type, a visual style, and an optional theme keyword. PromptlessPress handles the AI prompt automatically — routing to the right model, composing the prompt, and managing quality. No Midjourney, no ChatGPT, no prompting experience needed.
How many free credits do I get to start?
Every new account gets 12 credits every month. A listing starts at 4 credits and covers one complete generation — your design, listing kit, and mockups. You can use the full 12 credits before deciding whether to upgrade. No card required upfront.
What products can I generate?
PromptlessPress supports 400+ products across 8 categories: Planners & Trackers, Wall Art & Prints, Stickers & Labels, Cards & Invites, Digital Graphics, Patterns, Journals & Workbooks, and Kids & Education. New product types are added regularly based on Etsy search trends. View all types at product-generators.
How long does generation take?
Typically under a minute for your design to appear, then mockups generate after that (usually a few minutes, depending on plan and product type). The listing kit (title, tags, description) is ready as soon as designs complete. Total time from click to a complete, downloadable listing is usually a few minutes.

Plans & Billing

What do the plans cost?
Each plan gives you a set number of credits every month. One listing = one full Etsy listing (your design + the full listing kit + mockups). Free comes with 12 credits a month to start, no card needed. Paid plans: Starter $15/mo (32 credits), Pro $35/mo (80 credits), and Studio $69/mo (160 credits). Paying yearly gets you 2 months free. See current prices at promptlesspress.com/pricing.
Can I change or cancel my plan?
Yes. You can upgrade, downgrade, or cancel any time from your account settings. No contracts, no cancellation fees. If you cancel, you keep access until the end of your current billing period.
What happens to unused credits when I cancel?
If you cancel, you keep your plan and its credits until the end of the time you've already paid for — we don't charge you again after that. Packs you've already used aren't refundable, and monthly packs don't roll over to the next month. Your free credits top up to 12 at the start of each month. You can switch plans any time from your account settings.
Do you offer refunds?
We don't offer refunds on credits you've already used. If you have unused subscription credits, you can request a refund within 7 days of the charge — these are granted at our discretion. Top-up credits never expire and are non-refundable once purchased. If you've had a technical issue that prevented you from using the product properly, reach out on Discord and we'll review it case by case. Full details are on our refund policy page.
Is there a yearly discount?
Yes. Paying yearly gets you 2 months free — 12 months for the price of 10. Both options are shown on the pricing page.

Downloads & Files

What file format and resolution do I receive?
You receive print-ready PNG files. Designs are generated at high resolution appropriate for the product type — typically sized for A4 and US Letter at print-ready quality. All files are delivered as a ZIP archive with correctly named files ready for Etsy upload. A bonus HTML listing guide with copy-paste buttons is also included.
Can I sell the files commercially on Etsy?
Free plan: Personal use only — you cannot sell files commercially. All paid plans (Starter, Pro, Studio): Full commercial license included. You can sell on Etsy, Gumroad, Creative Market, Payhip, or any other marketplace. You own the designs you generate and can list them immediately.
How do I download past generations?
All your generations are saved in My Creations in the studio. Free accounts keep generations for 30 days, Starter for 1 year, and Pro and Studio keep them until you delete your account. You can re-download any saved generation at any time.
Can I edit the files after downloading?
Yes. The PNG files can be opened and edited in any image editor — Canva, Photoshop, Affinity Photo, GIMP, etc. Many sellers add their shop name, adjust colors, or combine designs. Edits are encouraged and don't affect your license.

Studio & Generating

My generation failed or produced a blank result. What now?
If a generation fails, it does not use a listing — you can retry for free. Most failures are temporary (AI model timeout or connectivity). Try: refreshing the page, using a different browser, or waiting 60 seconds and retrying. If failures persist, let us know on Discord.
Can I regenerate my design without starting a new listing?
Yes. Each generation uses one listing and produces your design, listing kit, and mockups together. If you want a different version of the design, Regenerate costs 1 credit, charged only if it succeeds — if a regeneration fails, you're not charged and your original design stays untouched. Starting an entirely new listing uses another full generation and won't overwrite what's already saved in My Creations.
How do I change the listing copy tone?
In the Listing Kit section, use the tone picker to rewrite your listing in one of 5 tones: Professional, Playful, Luxurious, Minimalist, or Heartfelt. The rewrite is instant and uses no extra credits. You can switch between tones as many times as you like before downloading.
What does the studio walk me through?
Pick what you want to sell, pick a style, and add any detail that matters (like an occasion or custom text), then hit Create. In a few minutes you'll land on Review, where your finished design, listing kit and mockups are all shown together — adjust the listing tone if you want. From there, Reveal shows everything Etsy-ready in one place, and you can send it to your Etsy shop as a draft or download everything. Nothing publishes without you.

Etsy Compliance

Is selling AI-generated artwork allowed on Etsy?
Yes — Etsy's Creativity Standards (updated 2024) permit AI-generated digital products provided they are: (1) disclosed as AI-made in the listing, (2) original and not copying another seller's designs, and (3) listed under the correct category. PromptlessPress auto-generates the required AI disclosure text in every listing kit, so you're covered by default.
Does PromptlessPress include the Etsy AI disclosure text?
Yes. Every listing description generated by PromptlessPress includes a compliant AI disclosure statement. You are responsible for keeping it in your listing when you publish on Etsy. Do not remove it — Etsy requires this disclosure for AI-generated products as of 2024.
Can I get banned for using AI designs on Etsy?
Only if you violate Etsy's rules — which are clear and avoidable. You can be removed for: failing to disclose AI-generated content, copying another seller's designs, using copyrighted characters or trademarked terms (e.g. Disney, NFL), making false claims about your product, or listing prohibited items. Following the disclosure requirement and creating original designs keeps you safe. Read the full guide at our Etsy Selling Guide.
Who owns the copyright to generated designs?
AI-generated images present a nuanced copyright situation. In most jurisdictions (including the US), purely AI-generated images without sufficient human authorship may not qualify for copyright protection. However, your curation, selection, editing, and combination of generated outputs into a sellable product does represent creative labor. Practically speaking: you own the right to sell your outputs commercially (on any paid plan), no other seller will receive identical designs, and PromptlessPress does not claim any ownership over what you generate.

Account & Settings

How do I change my email or password?
Go to your account settings in the studio (top-right menu → Settings). From there you can update your email address and change your password. If you're locked out, use the "Forgot Password" link on the login page to get a reset link sent to your email.
How do I delete my account?
To permanently delete your account and data, send a request via our Discord or email support. We'll process deletion within 7 days. Note: deletion is permanent and cannot be undone — all generations and saved data will be removed.
I have a question not answered here.
Join the PromptlessPress Discord — it's the fastest way to get help. You'll find Matt (the founder) and the community there. Most questions get answered within a few hours.

Still need help? Ask on Discord.

Join our community of Etsy sellers. Get answers from the founder and other members — usually within a few hours.

Join Discord

Still stuck? Search the help articles and FAQs above first. If you can't find your answer, ask on Discord — it's the fastest way to reach us. Prefer email? Write to hello@promptlesspress.com and we'll get back to you.